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No-Show Clinical Guideline for Patients

We appreciate your choosing Associated Physicians, LLP for your health care needs. We schedule our appointments to ensure each patient receives a sufficient amount of time to be seen by our providers and staff. We are only able to do this when our patients keep their scheduled appointment with us and make sure to arrive 15 minutes early to complete the check-in process.

 

As a courtesy, we attempt to provide each patient with an appointment reminder (via text, phone, or email) to confirm their appointment one week prior to the appointment. A second appointment reminder is sent two days before the appointment. To facilitate this communication, we ask that you update us of any changes to your contact information as soon as they occur.

 

If your schedule changes, and you cannot keep your appointment, please contact us at (608) 233-9746 to reschedule your appointment as soon as possible; this allows us to accommodate patients who are waiting for an appointment. As a courtesy to our office, as well as the other patients who are waiting to schedule with our physicians, please call at least 24 hours before your scheduled appointment to cancel. If you cancel less than 24 hours before your scheduled appointment, you may be assessed a $25 "late cancel" service charge.

 

If you do not come to your scheduled appointment, we will assess a $25 "no-show" service charge to your account. This "no-show" service charge is not reimbursable by your insurance company. We also cannot guarantee that you will still be able to be seen as we must respect patients who are scheduled after your appointment.

 

If you do not come to your new patient/establish care visit, you may reschedule one more time with AP; however, you will not receive priority over other new patients that are already scheduled.

We understand that unforeseen emergencies occasionally happen. If one of these events occurs prior to your appointment, please call the clinic at (608) 233-9746 to inform our staff as soon as you are aware of the impact on your appointment. The fee may be waived for a single event.

 

If you are an established patient and have three consecutive no-shows to your appointment, our practice may terminate its relationship with you. If you are new patient to our practice, we will reschedule your appointment only once. After the second no-show, we may determine that terminating the clinic / patient relationship may be the best course of action.

 

While most patients will never see this fee, it is important that everyone understands the importance of attending all of your appointments and maybe most importantly, communicating with us in a timely manner.

 

We appreciate your understanding regarding this change to our practice, as we enjoy caring for you and your family members greatly. We look forward to continuing to provide the best care for you and yours into the future.

 

Thank you,

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The Providers and Staff at Associated Physicians