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Clinic Policies and Procedures

Updated as of December 19, 2023

These guidelines are subject to change depending on COVID-19 community levels.

Visitor Requirements

  • There are no specific limits on visitors at this time. Visitors should follow any guidelines that are required for patients. 

Masking Requirements

Our top priority is your safety. ALL patients two years of age and older who do not have a physician-approved mask exemption must wear a well-fitting medical-grade mask to all in-person appointments. 


Don’t have a mask? Just ask! We are happy to provide one. 


A few important things to note:

  • If you have an upcoming appointment and are feeling unwell or you have been exposed to COVID-19, we ask that you take a home COVID-19 test as soon as possible and let us know if it’s positive. CLICK HERE for more information on self-testing.

  • If you are over the age of 2 and do not have a physician-approved mask exemption, refusal to wear a mask means that your in-person appointment will either need to be changed to a virtual visit (if appropriate and available) or canceled.

  • If you have an upcoming in-person appointment and you are experiencing any cold or flu-like symptoms (cough, runny nose, sore throat, etc.), please give us a call, so that we can talk more about your symptoms and come up with a plan before you come in. We may be able to change your in-person appointment to a virtual appointment.

Make sure you're up to date on your seasonal and routine vaccines and boosters. They're the best way to protect yourself and those you love from severe illness. 


Questions? Give us a call at 608-233-9746 or send us a message on MyUnityPoint.


Our clinic’s Indoor Air Quality (IAQ) is protected by Needlepoint Bipolar Ionization (NPBI) Technology which significantly reduces pathogens and airborne particles in our clinic’s air. This means that exposure to COVID-19 and other viruses is greatly reduced for everyone in our clinic. CLICK HERE to learn more about this process. For the near future, we will also be keeping the plastic protective barriers in the reception area. 

In-Person Appointments


All departments see patients by appointment only, so if you need to schedule, please give us a call at 608-233-9746.

All patients may come into the clinic to check in for their appointment. We are sensitive to those who may be uncomfortable waiting in the waiting room, so please let your receptionist know if you would prefer to wait elsewhere.

Telemedicine Appointments

  • For details about this service and information on what to expect, CLICK HERE. 




  • To reduce touchpoints in the clinic, we utilize a virtual document signing service called DocuSign. If there are documents that you need to sign, our staff will send them to the email you have on file. 

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