Clinic Policies and Procedures

Updates effective May 24, 2022

Visitor Requirements

  • Pediatrics: 2 parents/guardians. NO SIBLINGS unless approved before the appointment by the physician or staff member. 

  • OB/GYN: 1 adult visitor will be allowed at appointments as long as they are not sick. A newborn child can attend the appointment.

  • All Other Appointments:1 adult visitor will be allowed at appointments as long as they are not sick.

 

ALL VISITORS MUST remain in the exam room. No waiting in the waiting room/lobby areas. 

PPE Requirements

Your safety is our TOP priority, so we require all patients over the age of 2 years old, regardless of COVID-19 vaccination status, to wear either a medical-grade surgical mask OR a closed N-95/KN-95 mask (NOT cloth masks unless double masking) at all times while in our facilities. ANY valve or cloth masks worn into the clinic will need to be replaced or covered by one of the previously mentioned barrier masks. Patient Services will provide adult and pediatric barrier masks to those who need them. 

 

Masks should cover your nose, mouth, and chin at all times. The thin metal wire should also be pressed gently to conform to the bridge of your nose. If you do not have an appropriate mask, please let staff know when you call to check in for your appointment. They will provide you with one.

In-Person Appointments

 

At this time, we will not be taking "walk-ins." Please call first to schedule any appointments you may need. This includes lab and radiology.​

Patients MUST remain in their vehicle and call the check-in line at 608-640-4950 prior to entering the clinic if they:

  • Are scheduled for COVID-19 testing/evaluation (e.g. swab or x-ray) related to exposure or symptoms.

    • Does NOT apply to routine pre-operative screening.

  • Are scheduled with a provider for a COVID-19-related illness/concern.

  • Tested positive for COVID-19 less than 10 days prior to the appointment.

If any of these situations apply to you, call the check-in line, follow the prompts to be connected to the correct department for check-in, and stay on the line until the call is answered. Registration staff will check you in and alert clinical staff of your arrival. When clinical staff is ready, they will reach out with further instructions.

 

If these situations do not apply to you, you may enter the clinic to check-in; however, please note, that you may be asked to wait in a separate location should you screen positive for any COVID-19 symptoms at the time of check-in.
 

Check-In Line Exceptions:

  • If you do not have a vehicle that you can wait in, please wait outside the main clinic doors or in the vestibule area between the sliding glass doors at the main entrance of the clinic and call the check-in line from there to check-in. Please also let the staff member checking you in know that you are waiting in that area.

  • If you do not have a mobile phone to call the check-in line, you may check-in at the front desk. However, after you've been checked in, you will be instructed to wait in a location away from the lobby such as outside the main clinic doors or in the vestibule area between the sliding glass doors at the main entrance of the clinic. 

Telemedicine Appointments

  • Information, instructions for use, and troubleshooting for our telemedicine provider, Zoom, can be found HERE.

  • When you schedule your appointment, you will be sent a Zoom link. Sometimes, these emails end up in a “Spam” or “Junk” box. Please check there if it does not come to your inbox. If you still are unable to find the emailed link, call the clinic and we will assist you.

  • 15 minutes prior to your telemedicine appointment, please call the direct check-in line at 608-640-4950 and follow the prompts to be connected to the correct department for check-in. Please stay on the line until the call is answered. Registration staff will check you in and alert clinical staff that you are ready to begin your appointment.

 

DocuSign

  • To reduce touchpoints in the clinic, we are utilizing a virtual document signing service called DocuSign. If there are documents that you need to sign, our staff will send these to the email you have on file.