Clinic Policies and Procedures
Updated as of May 5, 2023
These guidelines are subject to change depending on COVID-19 community levels.
There are no specific limits on visitors at this time. Visitors should follow any guidelines that are required for patients.
While we recommend patients wear a mask* to their appointments, masking is only required for:
Those experiencing respiratory symptoms, have a cough or cold-like symptoms.
Those who have had a known COVID-19 exposure in the past 10 days.
Those who have tested positive for COVID-19 in the past 10 days.
Those who are coming to the clinic for COVID-19 testing that is not related to a planned procedure.
Your healthcare team will mask at your request.
Our clinic’s Indoor Air Quality (IAQ) is protected by Needlepoint Bipolar Ionization (NPBI) Technology which significantly reduces pathogens and airborne particles in our clinic’s air. This means that exposure to COVID-19 and other viruses is greatly reduced for everyone in our clinic. CLICK HERE to learn more about this process. For the near future, we will also be keeping the plastic protective barriers in the reception area.
*A mask is either a medical-grade surgical mask OR a closed N-95/KN-95 mask. Patients who are required to wear a mask should be sure that it covers their nose, mouth, and chin at all times. The thin metal wire should also be pressed gently to conform to the bridge of the nose. We have masks available for patients who need or want one.
All departments see patients by appointment only, so if you need to schedule, please give us a call at 608-233-9746.
All patients may come into the clinic to check in for their appointment. We are sensitive to those who may be uncomfortable waiting in the waiting room, so please let your receptionist know if you would prefer to wait elsewhere.
Information, instructions for use, and troubleshooting for our telemedicine provider, Zoom, can be found HERE.
When you schedule your appointment, you will be sent a Zoom link. Sometimes, these emails end up in a “Spam” or “Junk” box. Please check there if it does not come to your inbox. If you still are unable to find the emailed link, call the clinic, and we will assist you.
15 minutes prior to your telemedicine appointment, please call the clinic at 608-233-9746 and follow the prompts to be connected to the correct department for check-in. Please stay on the line until the call is answered. Registration staff will check you in and alert clinical staff that you are ready to begin your appointment.
To reduce touchpoints in the clinic, we utilize a virtual document signing service called DocuSign. If there are documents that you need to sign, our staff will send these to the email you have on file.